Our policy
Returns & Refunds
We stand behind every order. Here's exactly how our return policy works.
What we accept
If your order arrives damaged, missing items, or significantly different from what was described — we'll make it right. Contact us within 7 days of delivery with your order number and a photo of the issue.
✓Damaged or defective items
✓Wrong item received
✓Missing pieces from your order
What we don't accept
Because our products are mystery bundles, we cannot accept returns based on style preference, specific brand expectations, or authenticity concerns. This is clearly outlined before purchase.
✗Change of mind or style preference
✗Authenticity concerns on branded items
✗Returns after 7 days of delivery
How to contact us
Email us at support@riptag.co with:
1Your order number
2A photo of the issue
3A brief description of the problem
We respond within 24 hours and will resolve the issue via replacement, store credit, or refund depending on the situation.
Policy at a glance
Window7 days from delivery
MethodEmail with photo
ResolutionReplacement, credit, or refund
ResponseWithin 24 hours
Email support →